For emergency or urgent Service Requests, please contact our 24-hour maintenance call center at (719) 597-7204. For all life-threatening emergencies please call 9-1-1. To submit a PTE for future online Service Requests, please visit your Tierra Vista Community Management Office.

What to expect when submitting an Online Routine Service Request 

At the beginning of each workday, online service requests are reviewed and repairs are scheduled. You can expect service for routine service requests within three business days (site enter specific routine requirement). If you have a signed “Permission to Enter” on file and have provided adequate detail for creating and scheduling the service request, no further action is required. A member of our maintenance team will be dispatched to your home to make the requested repair at our earliest opportunity. However, if we require additional information in order to ensure the proper technician is assigned, we will contact you via phone or email. 

If you have questions about this new process, contact the Community Management Office at (719) 683-3660.