Only ROUTINE requests for maintenance may be submitted online and you must have a signed permission to enter (PTE) on file with your property management office.
For Emergency or Urgent requests regarding your home, please call our 24-hour maintenance center at (719) 597-7204. For ANY emergency that is potentially life-threatening, call 911.
What to expect when submitting an online routine work request:
At the beginning of each workday all web generated requests are reviewed and the process of scheduling repairs begins. You will be notified by phone when we have scheduled your repair. However, if we require additional information, in order to ensure the proper technician is assigned, we will contact you via phone.
What is an emergency?
Emergency conditions exists when there is an immediate threat to life or property such as a natural gas leak, a water line rupture, an activating smoke or carbon monoxide alarm, etc. For ANY emergency that is potentially life-threatening, call 911.
What is urgent?
An urgent condition exists when there is no immediate threat to life or property, but if the problem is not corrected in a timely manner it may become an emergency condition. Examples are a clogged sink, a clogged toilet, all stove burners not operating, etc.
What is routine?
A routine service order is any task which does not meet the definition of emergency or urgent. Examples are loose door knobs, loose screws or hinges, torn window screens, etc.